© Lottie Dottie's Boutique. All Rights Reserved 2021
Terms & Conditions
Lottie Dottie’s Boutique owns and operates this Website. This document governs your relationship with www.lottiedottiesboutique.co.uk . Access to and use of this Website and the products are subject to the following terms & conditions. By using the Services, you are agreeing to all of the Terms and Conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.
PRICING AND AVAILABILITY
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
PAYMENT
Your card will be debited once the order has been accepted.
The bank that has issued your credit card determines the exact exchange rate that you will pay, as you will always be charged in British Pounds on our website. In general, it will match very closely with the going exchange rates. Any custom fees, taxes and duties are the sole responsibility of the customer.
Delivery
Please ensure that all delivery information is correct, as we are unable to amend any details once your order has been despatched.
We will make every effort to deliver your order within the estimated timescales. We will not be responsible for any delay or failure of delivery services caused by events outside our control.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or for uncontrollable forces which we will not be responsible.
We accept orders from individuals in the UK, European Economic Area (EEA) and worldwide. If you order products from our site for delivery outside the UK they may be subject to import duties and taxes. We are not responsible for the payment of such duties and taxes.
We will not process an order until payment is received in full. Once an order has been processed we are unable to amend it.
If your order is accepted we will inform you by email. Placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.
Returns
You can return any unwanted item to us for a refund up to 14 days after purchase, provided it is in its original, unused condition. Unfortunately any items which are found to have stains on cannot be exchanged or refunded.
We do request that hygiene seals are not removed from garments. Please note that we cannot offer refunds on pierced jewellery or swimwear (if the hygiene seal has been removed) for health and hygiene reasons. This may not apply if your item is faulty. We do not cover the cost of return postage unless items are found to be faulty. If you have a query about a refund on an item you have purchased please email [email protected]
Right to cancel
You get 14 days to cancel your order. This 14-day period starts from the day after you receive your order. You’ll need to write to us with notice of your cancellation. The cancellation period will expire after 14 days.
Email us: [email protected] or
Write to us via post:
Lottie Dottie’s Boutique
1 Raider Close
Romford
Essex
RM7 8PJ
If you’re cancelling your contract with us but have already received your order, you should return the Items in their original packaging within 14 days after informing us. You`ll then receive a full refund as per the refund policy.
For hygiene reasons, pierced jewellery is non-refundable. In the interest of hygiene, please do not remove the hygiene seal. If this is the case then we can reasonably decline your refund.
Privacy
Lottie Dottie Boutique will not provide or sell any of your personal details or any credit card information to third parties without your permission.
We are dedicated to protecting the privacy of each and every one of our customers. We will not disclose any information regarding our customers to any third parties apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you and our payment service provider or for any of the following reasons;
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
COMMUNICATION
If you have made a purchase from the website we may occasionally update you on our latest products and offers via e-mail. You will also be given the opportunity to receive such communications from us when you become a member of Lottie Dottie’s Boutique. You can unsubscribe form communication with us at anytime.
Account Details
If you wish to verify the details you have submitted to Lottie Dottie’s Boutique you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password.
Contacting Us
Lottie Dottie’s Boutique is the data controller for the purpose of the Data Protection Act 1998 (the Act).
You have the right to access the information which Lottie Dottie Boutique holds about you and your right of access can be exercised in accordance with the Act.
Intellectual Properties
The intellectual property rights in all software and content made available to you on or through this website, remains the property of Lottie Dottie’s Boutique. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.
Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you.
DISCOUNT CODES & OFFERS
From time to time, we may offer Promotion Codes which may apply to any, or certain specified purchases made through the Lottie Dottie’s Boutique website and social media pages.
To use your promotion code, enter the code details into the DISCOUNT CODE box within your cart. Only one promo code can be used against an order at any one time.
A promo code can’t be applied to an order after that order has been placed. If the promo code has expired, you won’t be able use it.
Promotion codes cannot be redeemed against postage charges. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. There is no cash alternative.
If a promo code is offered on Lottie Dottie’s Boutique website and can’t run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of the promo code, we reserve the right to cancel, modify or suspend the promo code.
Disclaimer of Liability
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Lottie Dottie’s Boutique and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Lottie Dottie’s Boutique liability for death or personal injury arising from its negligence, or for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Disclaimer
Except where expressly stated to the contrary all persons (including their names and images) and images of third party products, services and/or locations featured on this website and social media pages are in no way associated, linked or affiliated with Lottie Dottie’s Boutique and you should not rely on the existence of such a connection or affiliation.
Future Changes
Lottie Dottie’s Boutique shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this website.
We reserve the right to withdraw or amend our Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire website.
Governing Law
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
© Lottie Dottie's Boutique. All Rights Reserved 2021